GENERAL TERMS AND CONDITIONS OF PURCHASE - CAP ULM (Centre Air Passion)
1/ BOOKING AND PAYMENT
The general terms and conditions will apply upon reception of the first payment (advance payments included) or upon the first booking made in www.ulm.nc. The booking becomes then effective. In accordance with article L. 121-20-4 of the French Consumer Code, any invididual that has filled one of our online booking forms or that has booked any of our services shall not benefit, in any case, of the fourteen days Withdrawal Right.
1.1 Payment Methods
For online bookings, credit card is the only form of payment accepted.
For the physical desk selling points at Hôtel de Poé in Bourail and Antipodes Immobillier in Nouméa, the following forms of payment are accepted: local cheques payable to CAP ULM (in XPF currency only), cash and credit cards.
Note : Your payment assigns you the flight slots chosen at the time of the booking.
1.2 Modalities
1.2.1 Internet
The Customer agrees, before any booking payment, to dully fill the requested mandatory information in our website. The Customer certifies the truth and accuracy of the data provided. Once the choice of services and options has been made, the booking process is followed by the credit card data entry, the information verification and the acceptance of the General Terms and Conditions of Purchase, as well as the acceptance of the rates verified before the booking validation and the final booking confirmation by the Customer.
The online booking platform, operated by Ultinow, immediately acknowledges the customer booking by sending a confirmation e-mail. For online reservations, the confirmation e-mail recapitulates the contract offer, the services booked, tariffs, cancellation policy associated to the selected tariffs (previously accepted by the Customer), the date of the booking, all useful information concerning the Customer Service, as well as the seller's physical address to which the client can submit any possible claims.
When booking via our website, operated by Ultinow, the amonunt of certain services shall be paid upon filling the online booking form, regardless of the order date and the day the service will take place. For certain types of services, a unique online payment shall be requested. The tariffs are indicated in the "Price" section of the website. In those cases, the order shall be paid online or may be paid by cash or local cheque, on the booking day.
1.2.2 E-Mails
Booking more than 30 days before the flight: Upon completing the booking order, there is a down payment, which amount is indicated in booking order form. The amount shall be paid, at the latest, 7 days prior the flight.
Booking less than 7 days before the flight: The total amount of the flight shall be paid, in order to schedule and block the time slots for the client.
2/ VOLUNTARY CHANGES REQUESTED BY THE CLIENT
2.1 Rescheduling requests
The Customer may request a change of date for the flight departure, depending on CAP ULM's availability. Rescheduling request must be done, at the latest, 2 days before the flight's departure date and by e-Mail, telephone or Facebook Messenger, in order to get a confirmation of receipt.
Should the change of date not be possible, cancellation terms and conditions (communicated at the time of the booking) shall apply in full force and effect.
2.2 Cancellation Policy
In the event of bad weather conditions the day of the flight and only by decision of CAP ULM, the flight may be cancelled. It shall be then rescheduled according CAP ULM's and the customer's availabilities.
When possible, the Customer shall be informed by phone of any cancellations the day before the flight or at the airfield the day of the flight (in case of sudden bad weather).
Flight postponements will be scheduled according to your availability.
If the Customer requests a cancellation and rescheduling of the flight, it shall be sent during business hours, as soon as possible, or the day before the flight, at the latest. If these requirements are met, no further charges will be applied.
Cancellation and rescheduling requests shall only be taken into consideration in force majeure events, in which flights may not be rescheduled.
All cancellation requests shall be submitted by any means permitting an acknowledgment of receipt. Preferably by e-Mail to the address info@ulm.nc and always including the booking reference number.
In all cancellation cases, CAP ULM shall apply cancellation fees over the total amount of the service booked (all tax included). Different fees shall apply depending of the date when the cancellation has been requested. The Cancellation Policy is presented as follows:
- 5% fees if cancellation is requested 8 days before the flight.
- 30% fees if cancellation is requested 2 to 7 days before the flight.
- 100% fees if cancellation is requested the day before the flight.
Note: Cancellation requests for flights generated by our e-Gift Vouchers shall imply a minimum of 20% cancellation fees of the total amount of the service (all tax included).
CAP ULM shall only make a refund to the person who paid for the ticket. The amount shall be credited within 5 to 7 days and only to the credit card used for the online payment.
2.3 Flight changes or modifications
Any change of dates or on any flight itinerary shall be requested 7 days before the flight, at the latest, and by any means permitting an acknowledgment of receipt. All modification requests submitted less than 7 days before the flight shall be considered as a booking cancellation and our above-mentionned Cancellation Policy shall apply in full force and effect.
CAP ULM shall be discharged from the obligation to refund any amenity or service refused by the Customer during the flight.
2.4 Changes during the flight
Should the Customer request an itineraty change, it can only be applied upon agreement by CAP ULM. In those cases, additional fees shall apply.
2.5 Service Contract transfered to third parties
Should any of the flight service contracts be transferred or assigned to a third party, the Customer is in the obligation to inform CAP ULM 7 days before the flight, at the latest, and by any means permitting an acknowledgment of receipt.
2.6 Flight interruptions
All flights interrupted or ended by demand of the Customer (due to healthy reasons or other) do not entitle to any kind of refund by CAP ULM for the services not provided. Any additional fees previously paid shall not be refunded. Should a medical repatriation may accur, the flight or services not used shall not be refunded.
3/ BOOKING CHANGES MADE BY CAP ULM
3.1 Cancellations
• Insufficient number of customers: If the minimum number of 4 customers is not met, flight services may be cancelled the day of departure, at latest. In those cases, the Customer shall be informed by