Cancellation Policy & Flight Rescheduling
In the event of bad weather conditions the day of the flight and only by decision of CAP ULM, the flight may be cancelled. It shall be rescheduled according CAP ULM's and the customer's availabilities.
When possible, the Customer shall be informed by phone of any cancellations the day before the flight or at the airfield the day of the flight (in case of sudden bad weather).
Flight postponements will be scheduled according to your availability.
If the Customer requests a cancellation and rescheduling of the flight, it shall be sent during business hours, as soon as possible, or the day before the flight, at the latest. If these requirements are met, no further charges will be applied.
Cancellation and rescheduling requests shall only be taken into consideration in force majeure events, in which flights may not be rescheduled.
All cancellation requests shall be submitted by any means permitting an acknowledgment of receipt. Preferably by e-Mail to the address email@example.com and always including the booking reference number.
In all cancellation cases, CAP ULM shall apply cancellation fees over the total amount of the service booked (all tax included). Different fees shall apply depending of the date when the cancellation has been requested. The Cancellation Policy is presented as follows:
- 5% fees if cancellation is requested 8 days before the flight.
- 30% fees if cancellation is requested 2 to 7 days before the flight.
- 100% fees if cancellation is requested the day before the flight.
Note: Cancellation requests for flights generated by our e-Gift Vouchers shall imply a minimum of 20% cancellation fees of the total amount of the service (all tax included).
CAP ULM shall only make a refund to the person who paid for the ticket. The amount shall be credited within 5 to 7 days and only to the credit card used for the online payment.